Terms of Use

Last updated on April 2025

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Terms of use

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Thank you, for using MandiRate.

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For your information: “MandiRate” is a brand / subsidiary of Honviews, is a sole proprietorship with its registered office at 3285, Sector 19D, Chandigarh, 160019 (hereinafter referred as “We”/ “MandiRate”/ “Us”/ “Our”).

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The terms and conditions / terms of use ("Terms") governing the MandiRate Platform (defined later) and the Services (defined later) follow:  

Acceptance of terms

• These Terms are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of the MandiRate’s website www.getmandirate.com ("Site") and/or any related mobile or software applications (collectively referred to as, “MandiRate Platform”) including but not limited to the services offered by MandiRate via the MandiRate Platform or otherwise ("Services").

• Your use/ access of the MandiRate Platform shall be governed by these Terms and the Privacy Policy of MandiRate as available at the end of this page (“Privacy Policy”). By accessing the MandiRate Platform and/ or undertaking any sale-purchase transaction, you agree to be bound by the Terms including any additional terms and conditions and policies referenced herein and/or available by hyperlink on the MandiRate Platform and acknowledge that it constitutes an agreement between you and MandiRate. You may not access the MandiRate Platform and use the Services if you do not accept the Terms or are unable to be bound by the Terms/ the Privacy Policy.

• These Terms may be updated from time to time by MandiRate without notice. It is therefore strongly recommended that you review these Terms, as available on the MandiRate Platform, each time you access and/or use the MandiRate Platform. In the event there is any conflict or inconsistency between these Terms and any other terms of use that appear on the MandiRate Platform, these Terms will prevail.

The terms ‘visitor(s)’, ‘user(s)’, ‘you’, ‘your’, ‘customer(s)’ hereunder refer to the person visiting, accessing, viewing, browsing through and/or using the MandiRate Platform at any point in time.

Should you need any clarifications regarding the Terms, please do write to us at rohan@getmandirate.com

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Services overview

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• MandiRate Platform is a platform for consumers to transact with third party sellers, who offering products/services for sale through the MandiRate Platform and to buy products such as but not limited to fruits, vegetables, other grocery items from Mandirate directly. Services on the MandiRate Platform are available to only select geographies in India.

• MandiRate is not and cannot be a party to any transaction between you and the third party sellers, or have any control, involvement or influence over the products purchased/services availed by you from such third party sellers (including the prices of such products/services charged by such third-party sellers).

Eligibility

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• Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, undischarged insolvent etc. are not eligible to use/access the MandiRate Platform. However, if you are a minor, i.e. under the age of 18 years, you may use/access the MandiRate Platform under the supervision of an adult parent or legal guardian “competent to contract” who agrees to be bound by these Terms. You are however prohibited (even under supervision) from purchasing any product(s) which is for adult consumption or the sale of which to minors is prohibited, including any tobacco products.

• In order to determine compliance with eligibility criteria, MandiRate uses inter alia algorithms and/or pre-determined criteria-based technology and accordingly, from time to time, your usage may be restricted or blocked on account of overlap with such algorithms/pre-determined criteria. In such cases, if you are a genuine user of the MandiRate Platform, please contact us for assistance.

• If you are using the MandiRate Platform on behalf of any person/ entity, you represent and warrant that you are authorized to accept these Terms on behalf of such person/ entity. Further, you and such person/ entity agree to be jointly, severally liable and indemnify us for violations of these Terms.

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Account & Registration Obligations

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• All users must register and log in for placing orders on the MandiRate Platform. You must keep your account and registration details current and correct for all communications related to your purchases from the MandiRate Platform. By agreeing to the Terms, you agree to receive promotional, transactional or other communications, and newsletters from MandiRate and its group companies/ affiliates. You can opt out from such communications and/or newsletters by using the opt out options as available in such communications.

• When you access and use the MandiRate Platform, MandiRate may collect your personally identifiable information, including but not limited to name, email address, age, address, mobile phone number, and other contact details, demographic profile (like your age, gender, occupation, education, address etc.) preferences and information about the pages on the MandiRate Platform you visit/access, the links you click on the MandiRate Platform, the number of times you access a particular page/feature. We may also collect information pertaining to the transactions you undertake on the MandiRate Platform including financial information, and any other such information as may be required to provide you with services and to administer the MandiRate Platform. Personal data and identifiable Information so collected will be subject to MandiRate’s Privacy Policy. 

• By registering your mobile number with us, you provide your consent to be contacted by us or through a third-party service provider via phone calls, SMS notifications, mobile applications and/or any other electronic mode of communication in case of any order or shipment or delivery or customer support related updates or for other correspondence as may be required in due course of provision of our Services.

Limited Licence & access

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• Subject to the provisions set out in these Terms, MandiRate grants you a personal, limited, non-exclusive, non-transferable and revocable license to access the MandiRate Platform and avail the Services, only as expressly permitted in these Terms. Provided that you shall not download (other than page caching) or modify any portion thereof, except with express prior written consent of MandiRate. Such limited license does not include/permit any resale or commercial use of the MandiRate Platform or its contents; any collection, use or derivative use of the MandiRate Platform, its contents, any product listings, descriptions, or prices; any downloading or copying of information for the benefit of another third party; or any use of data mining, robots, or similar data gathering and extraction tools.

• You hereby agree and undertake not to use, host, display, upload, modify, publish, transmit, update or share any information/ content/ message/ language/ document (including pursuant to gifting services/ printing services/ orders to be delivered to someone else-3rd party recipients/ messages to be delivered along with the order) (whether in writing or otherwise while communicating on the MandiRate Platform including but not limited to communicating with our support agents or delivery partners, through any medium) which (“Prohibited Conduct”):

  • Belongs to another person and to which you do not have any right or full rights;

  • Is harmful, threatening, abusive, indecent, discriminatory, tortious, vulgar, profane, harassing, blasphemous, defamatory, problematic, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise offensive, objectionable, menacing, inappropriate or unlawful in any manner whatever; 

  • Contains material that violates the standards of the Services;

  • Accuses others of illegal activity, or describes physical confrontations;

  • Attempts to impersonate another person or entity;

  • Disguises or attempts to disguise the origin of your messages, content, including but not limited to by: (a) submitting your content under a false name or false pretences; or (b) disguising or attempting to disguise the IP address from which your content is submitted;

  • Harms minors in any way;

  • Infringes any patent, trademark, copyright or another proprietary/intellectual property right;

  • Violates any applicable law and/ or may result in a civil/ criminal liability;

  • Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;

  • Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation;

  • Is misleading or known to be false in any way; and/ or

  • Attempts to do any of the foregoing.

• You acknowledge that MandiRate has no obligation to monitor your – or anyone else's – access to or use of the Services for violations of the Terms, or to review or edit any content. However, we have the right to do so for the purpose of operating and improving the Services (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes), to ensure your compliance with the Terms and to comply with applicable law or the order or requirement of legal process, a court, consent decree, administrative agency or other governmental body.

• Any and all liability arising out of or relating to violation of these Terms including in relation to the aforesaid information/ content/ message is your sole and absolute responsibility, and not of MandiRate.

• MandiRate Platform or any portion of the MandiRate Platform may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express prior written consent of MandiRate. 

• You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the MandiRate Platform or of MandiRate and/or its group companies/ affiliates without the express prior written consent of MandiRate.

• You may not use any meta tags or any other “hidden text” utilizing MandiRate’s name or trademarks without the express prior written consent of MandiRate.

• You shall not attempt to gain unauthorized access to any portion or feature of the MandiRate Platform, or any other systems or networks connected to the MandiRate Platform or to any server, computer, network, or to any of the services offered on or through the MandiRate Platform, by hacking, ‘password mining’ or any other illegitimate means.

• Any unauthorized use shall automatically terminate the permission or license granted by MandiRate determined at MandiRate’s sole discretion.

Advertising

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• Part of the website may contain advertising information or promotional material or other material submitted to MandiRate by third parties/ brands or customers. Responsibility for ensuring that material submitted for inclusion on the MandiRate Platform complies with applicable international and national law is exclusively on the party providing the information/material. Your correspondence or business dealings with, or participation in promotions of, advertisers (other than MandiRate) found on or through the MandiRate Platform, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, shall be solely between you and such advertiser. MandiRate will not be responsible or liable for any error or omission, inaccuracy in advertising material or any loss or damage of any sort incurred as a result of any such dealings or as a result of the presence of such other advertiser(s) on the MandiRate Platform.

• For any information related to a charitable campaign ("Charitable Campaign") sent to customers and/or displayed on the MandiRate Platform where customers have an option to donate money by way of (a) payment on a third party website; or (b) depositing funds to a third party bank account, MandiRate is not involved in any manner in the collection or utilisation of funds collected pursuant to the Charitable Campaign. MandiRate does not accept any responsibility or liability for the accuracy, completeness, legality or reliability of any information related to the Charitable Campaign. Information related to the Charitable Campaign is displayed for informational purposes only and the customers are advised to do an independent verification before taking any action in this regard.  

• As part of the advertising/ marketing/ visibility campaigns, brands/ advertisers / sponsors may run banner contents/ sampling schemes/ contests/ flyers distributions/ other such promotional campaigns on/ via the MandiRate Platform/ MandiRate. Notwithstanding anything to the contrary, You agree that to the fullest extent permitted under law, MandiRate shall not have any liability in relation to such campaigns (including contests/ contest rewards), which shall be a bipartite arrangement between you and the brands/ advertisers / sponsors, including with respect to fulfilment of obligations as specified thereunder. Participation in such campaigns, accessing any embedded third party link, scanning codes and/ or availing services pursuant to such campaigns shall be at your own risk and additionally, be governed by the terms and conditions of the campaigns and of the relevant brands/ advertisers / sponsors. MandiRate makes no representation or warranty of any kind, either express or implied, with respect to the campaigns (including contest / contest rewards). The brand/ advertiser/ sponsor shall be solely responsible for fulfilment thereto. 

Disclaimers

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• You acknowledge and agree that the MandiRate Platform and the Services are provided "as is" and "as available" and that your use of the MandiRate Platform and the Services shall be at your sole risk. To the fullest extent permitted by applicable law, MandiRate, its group companies, affiliates, and their respective directors, employees, officers, agents and representatives (“MandiRate Parties”) disclaim all warranties, express or implied, in connection with the MandiRate Platform and the Services and your use of them. To the fullest extent permitted by applicable law, MandiRate make no warranties or representations that the MandiRate Platform and the Services have been and will be provided with accuracy or completeness of the content and assume no responsibility for any (i) errors, mistakes, or inaccuracies of content on the MandiRate Platform or the Services, (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the the MandiRate Platform and the Services, (iii) any unauthorized access to or use of MandiRate servers and/or any and all personal information stored therein, (iv) any interruption or cessation of transmission to or from the MandiRate Platform , (v) any bugs, viruses, trojan horses, or the like which may be transmitted to or through the the MandiRate Platform or through the actions of any third party, (vi) any loss of your data or content from the MandiRate Platform and/or (vii) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the the MandiRate Platform. Any material downloaded or otherwise obtained through the use of the MandiRate Platform is done at your own discretion and risk and you will be solely responsible for any damage to your computer system or other device or loss of data that results from the download of any such material. The MandiRate Parties will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services. You are solely responsible for all of your communications and interactions with other customers of the Services and the MandiRate Platform and with other persons with whom you communicate or interact as a result of your use of the Services and the MandiRate Platform. No advice or information, whether oral or written, obtained by you from MandiRate or through or from the Services and the MandiRate Platform shall create any warranty, if not expressly stated in the terms. Unless you have been expressly authorized to do so in writing by MandiRate, you agree that in using the Services and the MandiRate Platform, you will not use any trade mark, service mark, trade name, logo of any company or organization in a way that is likely or intended to cause confusion about the owner or authorized user of such marks, names or logos.

• You acknowledge and undertake that you are using your best and prudent judgement before entering into any transactions. MandiRate makes best efforts to display available products, including in respect of their colour, size, shape and appearance, as accurately as possible. However, as the same are representative, the actual color, size, shape and appearance may have variations from the depiction on your mobile/computer/ display screen.

• MandiRate does not make any representation or warranties in respect of the products/ services (including digital goods) available on the MandiRate Platform except the products we sell directly, nor does MandiRate implicitly or explicitly support or endorse the sale or purchase of any such products/ services on the MandiRate Platform, including relating to availability, usability, redemption or acceptance of such products on any other platform. MandiRate accepts no liability for any error, inaccuracy or omission of third parties or for information/inputs received from third parties and provided to you through the MandiRate Platform or otherwise. To clarify, the terms and conditions of the third-party seller/ issuer/ brand of products (including digital goods such as softwares/ gift cards/ vouchers) shall apply to you in addition to these Terms. You acknowledge and agree that MandiRate shall not, at any time, have any ownership, control, and/or title to any product(s), which is subject to a bipartite sale and purchase contract between you and the relevant third party seller. MandiRate does not have any control over the quality, merchantability and fitness for a particular purpose, failure to provide or any other aspect whatsoever of the product(s) and is not responsible for damages or delays on account of products which are out of stock or unavailable.

Delivery Partners

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• We facilitate delivery of orders placed on the MandiRate Platform through independent contractors, i.e. delivery partners, on a principal-to-principal basis. For abundant clarity, the delivery partners are neither employees nor agents of MandiRate, and they are purely associated with MandiRate as independent service providers on a principal-to-principal basis and are not exclusively bound by MandiRate to provide delivery services at any given point. To clarify, there exists no principal – agent relation between MandiRate and the delivery partner, and as such, MandiRate, in no case whatsoever, can be held liable for the act(s)/ omission(s) of the delivery partner. This will not be the case for delivery partners who are on our payroll.

• You are expected to respect the dignity and diversity of delivery partners and also enable provision of a secure and fearless gig/ platform work environment for the delivery partners including prevention and deterrence of harassment (including sexual harassment) towards delivery partners. We reserve the right to withhold your access to the MandiRate Platform and otherwise limit your access to the MandiRate Platform at our absolute discretion if you behave with a delivery partner in a manner which is discourteous, disrespectful, or abusive, or which otherwise may be deemed to be inappropriate or unlawful. You are expected to treat all delivery partners with courtesy and respect. The consequences of any such inappropriate action of yours, including claims made/ compensation claimed by any delivery partner, shall be to your account entirely.

Customer Comments, Reviews, Ratings

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"Comments" will include (but is not limited to) reviews, feedback, images, photos, audio, video, location data, nearby places, and all other forms of information or data, your comments, content that you upload, share or transmit to, in connection with the Services/ goods/ services, such as likes, ratings, messages, chat communication, profile information, or any other materials that you share over the MandiRate Platform or otherwise, publicly display or displayed in your account profile. All Comments shared, disclosed, submitted, published or offered on the MandiRate Platform or otherwise disclosed, published, submitted or offered in connection with use of the MandiRate Platform/Services shall be and remain the property of MandiRate. In consideration of availing the Services on the MandiRate Platform and by submitting your Comments, you hereby irrevocably grant the MandiRate Parties a perpetual, irrevocable, world-wide, non-exclusive, fully paid and royalty-free, assignable, sub-licensable and transferable license and right to use/ publish/ display the Comments and all intellectual property rights therein for any purpose including advertisements and marketing. By "use" we mean use, copy, display, distribute, translate, reformat, publish, share, incorporate into advertisements/ marketing and other works, analyse, promote, commercialize, create derivative works, and in the case of third-party services, allow users and others to do the same. You grant us the right to use the name or username that you submit in connection with Comment(s). You irrevocably waive, and cause to be waived, any claims and assertions of moral rights or attribution with respect to Comments brought against MandiRate or its Customers, any third party services and their users.
 

• In case you are uploading photos/ images as part of the Comments, you shall at all times ensure the following:

  • It should be clear and focused, relevant to the product/ service which is being reviewed and clicked directly by you.

  • It should not contain any Prohibited Conduct / any promotional content

• MandiRate will be entitled to use, reproduce, disclose, adapt, create derivative works from any Comments, and publish, display and distribute any Comments submitted for any purpose whatsoever without restriction. MandiRate is and shall be under no obligation to: (a) maintain any Comments in confidence; or (b) pay compensation for any Comments or use of any Comments; or (c) respond to any Comments. You agree that any Comments will not violate the Terms or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity.

• You hereby confirm that you will be solely responsible for your Comments and hereby confirm that your Comments does not contain any personal, confidential, secretive or any proprietary information of yourself or of any third party. You further agree that no Comments will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any form of ‘spam’. You agree not to upload and/ or submit any Comments that falls within the parameters of Prohibited Conduct. MandiRate reserves the right to monitor, not publish, and/or remove any Comments submitted on the MandiRate Platform. You hereby grant MandiRate the right to use names, that you submit in connection with any Comments along with the Comments with no obligation of confidentiality with respect to such Comments. MandiRate shall be free to use the Comments on an unrestricted basis. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, responsible for the content of any Comments you make and you agree to indemnify the MandiRate Parties against all claims, loss and liabilities resulting from any Comments you submit.

• You hereby confirm that you will be solely responsible for your Comments and hereby confirm that your Comments does not contain any personal, confidential, secretive or any proprietary information of yourself or of any third party. You further agree that no Comments will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any form of ‘spam’. You agree not to upload and/ or submit any Comments that falls within the parameters of Prohibited Conduct. MandiRate reserves the right to monitor, not publish, and/or remove any Comments submitted on the MandiRate Platform. You hereby grant MandiRate the right to use names, that you submit in connection with any Comments along with the Comments with no obligation of confidentiality with respect to such Comments. MandiRate shall be free to use the Comments on an unrestricted basis. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, responsible for the content of any Comments you make and you agree to indemnify the MandiRate Parties against all claims, loss and liabilities resulting from any Comments you submit.

• You agree and confirm that you are the sole author of, own, or otherwise control all of the rights of your Comments or have been granted explicit permission from the rights holder to submit the Comments, the Comments are not copied from or based in whole or in part on any other content, work, or website neither is your Comment submitted via the use of any automated process such as a script bot,  use of your Comment(s) by us, third party services, and our and any third party users will not violate or infringe any rights of yours or any third party; Your Comment is truthful and accurate; and your Comment does not violate the or any applicable laws. In addition to the abovementioned, if your Comment(s) is a review, the same reflects an actual experience that you had.

• You hereby confirm that you were not paid or otherwise remunerated in connection with your authoring or posting of the Comment and neither you had no financial, competitive, or other personal incentive to author or post a Comment that was not a fair expression of your honest opinion.

• You assume all risks associated with your Comment, including anyone's reliance on its quality, accuracy, or reliability, or any disclosure by you of information in your Comment that makes you personally identifiable. While We reserve the right to remove Comment(s), we do not control actions or reviews posted by our customer(s) and do not guarantee the accuracy, integrity or quality of any Comment/ content. You acknowledge and agree that Comment posted by customer(s) and any and all liability arising from such content is the sole responsibility of the customer(s) who posted the Comment/ content, and not MandiRate.

• We reserve the right, at any time and without prior notice, to remove, block, or disable access to any Comment or content that we, for any reason or no reason, consider to be objectionable, in violation of the Terms or otherwise harmful to the Services or our Customers. Subject to the requirements of applicable law, we are not obligated to return any of Your Comment or content to you under any circumstances.

• While We reserve the right to remove Comments, We do not control actions or Comments posted by you and do not guarantee the accuracy, integrity or quality of Comments. You acknowledge and agree that Comments posted by customer(s) and any and all liability arising from such Comments is the sole responsibility of the customer(s) who posted the content, and not MandiRate.

• Third party content, including content posted by customer(s)/ Comments, does not reflect the view/ opinion of MandiRate. We assume no responsibility or liability for any of your content/ Comment or any third- party content. Any reliance placed on the Comments from a third party/ other users shall be at your sole risk and expense. MandiRate receives multiple reviews or ratings for products/ Services/ sellers by Customers, which reflect the opinions of the Customers. It is pertinent to state that each and every review posted on MandiRate is the personal opinion of the Customer/reviewer only. MandiRate is a neutral platform, which provides a means of communication between Customers/reviewers including Customers or sellers. The advertisements published on the MandiRate Platform are independent of the reviews received by such advertisers.

• We are a neutral platform and we don't arbitrate disputes, however in case if someone writes a review that the seller does not consider to be true, the best option for the seller representative would be to contact the reviewer or post a public response in order to clear up any misunderstandings. If the seller believes that any particular Customer's review violates any of MandiRate’s policies, the seller may write to us at rohan@getmandirate.com and bring such violation to our attention. MandiRate may remove the review in its sole discretion if review is in violation of the Terms, or otherwise harmful to the Services.

Customer Feedback

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• If you share or send any ideas, suggestions, changes or documents regarding MandiRate’s existing business ("Feedback"), you agree that (i) your Feedback does not contain the confidential, secretive or proprietary information of third parties, (ii) MandiRate is under no obligation of confidentiality with respect to such Feedback, and shall be free to use the Feedback on an unrestricted basis (iii) MandiRate may have already received similar Feedback from some other customer(s) or it may be under consideration or in development, and (iv) By providing the Feedback, you grant us a binding, non-exclusive, royalty-free, perpetual, global license to use, develop, publish, distribute and sublicense the Feedback, and you irrevocably waive, against MandiRate and its Customers any claims/assertions, whatsoever of any nature, with regard to such Feedback.

• Please provide only specific Feedback on MandiRate's existing products; do not include any ideas that MandiRate's policy will not permit it to accept or consider.

• Notwithstanding the abovementioned clause, MandiRate or any of its employees do not accept or consider unsolicited ideas, including ideas for new advertising campaigns, new promotions, new or improved products or technologies, product enhancements, processes, materials, marketing plans or new product names. Please do not submit any unsolicited ideas, original creative artwork, suggestions or other works ("Submissions") in any form to MandiRate or any of its employees.

• The purpose of this policy is to avoid potential misunderstandings or disputes when MandiRate's products or marketing strategies might seem similar to ideas submitted to MandiRate. If, despite our request to not send us your ideas, you still submit them, then regardless of what your letter says, the following terms shall apply to your Submissions.

• You agree that: (1) your Submissions and their contents will automatically become the property of MandiRate, without any compensation to you; (2) MandiRate may use or redistribute the Submissions and their contents for any purpose and in any way; (3) there is no obligation for MandiRate to review the Submission; and (4) there is no obligation to keep any Submissions confidential.

Intellectual Property

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• MandiRate and/ brand/seller partners (as the case may be) expressly reserve all intellectual property rights in all text, programs, products, processes, technology, images, content and other materials which appear on the MandiRate Platform (“Intellectual Property”). Access to or use of the MandiRate Platform does not confer and should not be considered as conferring upon anyone any license, sub-license to any Intellectual Property s. All rights, including copyright, in and to the MandiRate Platform are owned by or licensed to MandiRate. Any use of the MandiRate Platform or Intellectual Property or its contents, including copying or storing it or them in whole or part is prohibited without the express prior written consent of MandiRate.

• You may not modify, distribute or re-post anything on/ from the MandiRate Platform for any purpose. Names   and   logos   and   all   related   product   and   service   names,   design   marks   and   slogans   are   the trademarks/service marks of MandiRate, its group companies/ affiliates, its partners or its suppliers/service providers. All other marks are the property of their respective owners. No trademark or service mark license is granted in connection with the materials contained on the MandiRate Platform. Access to or use of the MandiRate Platform does not authorize anyone to use any name, logo or mark in any manner. References on the MandiRate Platform to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you after having express consent from third   parties   and   do   not   in   any   way   constitute   or   imply   MandiRate’s   endorsement,   sponsorship   or recommendation of the third party, the information, its product or services.

• MandiRate Platform may display third party content (including embedded content) or links to third-party web pages, content,   applications,   products   and   services,   including   advertisements   and   promotions (collectively, “Third Party Content”) as a service to those interested in this information. We do not control, endorse, adopt, screen or investigate any Third-Party Content, including that the inclusion of any link does not imply affiliation, endorsement or adoption by MandiRate of any site or any information contained therein, and can make no guarantee as to its accuracy or completeness. You acknowledge and agree that we are not responsible or liable in any manner for any Third-Party Content and undertake no responsibility to update or review such Third-Party Content.

• MandiRate is not responsible for the content of any third-party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to access a link of any third-party website and/ or avail any service pursuant to the same, you do so entirely at your own risk and expense.

      Report Intellectual Property Rights Infringement

• MandiRate respects the intellectual property(ies) of other entities. If you believe that your intellectual property rights have been violated/used in any manner which results in infringement, then please inform us at rohan@getmandirate.com

• We will evaluate the contents of your notice and will respond within a reasonable period of time. We may take such action as we deem appropriate in keeping with applicable law and our policies, we may also reach out to you for additional details. It may be noted that reporting inaccurate, false or misleading information to MandiRate may result in civil and/or criminal liability.

• You agree to indemnify MandiRate for all claims brought by a third party(ies) against MandiRate arising out of or in connection with the submission of your email at rohan@getmandirate.com

Privacy Policy

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MandiRate respects your privacy and values the trust you place in it. MandiRate’s ‘Privacy Policy’ details the manner in which information relating to you is collected, used and disclosed. Customers are advised to read and understand our Privacy Policy carefully, as by accessing the MandiRate Platform you agree to be bound by the terms and conditions of the Privacy Policy and consent to the collection, storage and use of information relating to you as provided herein.

Our Privacy Policy shall be deemed to have been incorporated into these Terms by reference, and is subject to change from time to time.

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Information Disclosure

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• To protect against the loss, misuse and alteration of the information under its control, MandiRate has in place appropriate physical, electronic and managerial procedures. Although MandiRate endeavours to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the internet cannot be made fully secure. By using the MandiRate Platform, you agree that MandiRate will have no liability for disclosure of your information due to errors in transmission and/or unauthorized acts of third parties.

• Call Recording: All calls between you and us (including between you and the delivery partners) (directly or indirectly through a third party) may be recorded by us or the third party engaged by us. All such calls may be recorded including for internal training and quality purposes by us and/or any third party appointed by us. You explicitly agree and permit MandiRate and the third party engaged by MandiRate, to record all the calls with you and to share it with our authorized personnel / delivery partners and relevant third parties for the purposes set out above. 

• You also explicitly agree and permit MandiRate to share any data (including call recordings) related to you with its group companies/ affiliates and/or the governmental/ regulatory authorities, if required under any law.

Misrepresentation

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• MandiRate shall assume no responsibility for any communication not authorised by MandiRate with respect to any offers, promotions, housefull sale, etc. This includes, but is not limited to, any fraud or misrepresentation caused by any third-party administrators resulting in loss or injury to the user. Users are cautioned that MandiRate does not run any call centre, and does not make available for communication any landline/mobile number/email ID/social media channel/any other electronic means to its users, except as specifically set out in these Terms and to that end, you are cautioned against unauthorised persons/ fraudsters and imposters claiming to be calling/ answering on MandiRate’s behalf. In case any user wishes to communicate, the   user may communicate at the following/email: Email: rohan@getmandirate.com Attention: Mr. Rohan Sharma

• Please note: MandiRate does not solicit confidential information such as OTP/CVV/PIN NUMBER/Card number either through call or mail or any other means, neither will MandiRate ask you to share any sensitive data or information via email or telephone. If you receive any such request by email or telephone, please do not respond/divulge any sensitive data or information. Please do not reveal these details to fraudsters and imposters claiming to be calling on MandiRate’s behalf. 

• Please report suspicious activities to rohan@getmandirate.com

You Understand, Agree & Confirm

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• That you shall be solely responsible for providing the correct delivery details, including recipient name, address, contact details, etc. and making the payments against all orders placed through your account, whether for delivery to your own address or someone else’s address. MandiRate shall not have any liability/ obligation in this respect (including accepting any refund/ order cancellation requests).    

• That if any product delivery is delayed or is returned from its destination (including as a result of you providing incorrect name or address or other incorrect/misleading information or recipient’s unavailability or refusal to accept the order at the time of delivery), MandiRate shall not be liable for the same/ responsible to make re-delivery. Any costs incurred by MandiRate in this respect shall be borne by you.

• That while MandiRate makes best endeavors to ensure that Products/Services are delivered to you within the period reflected at the time of placing the order, MandiRate does not make any representation, guarantee or warranty in relation to the delivery time as the estimated delivery time may be changed without notice and there could be delays for reasons beyond the reasonable control of MandiRate such as availability of third party delivery service providers, demand, traffic and weather conditions, a force majeure event, the location provided by the customer(s), the customer(s) being unresponsive on call, delivery partner(s) facing any on-ground challenges (including any issues with their delivery vehicles, society providing entry to them without any hassles or delays) etc. 

The order will ordinarily be delivered when a person is able to receive the order at the address provided by you. You shall be solely responsible for the products in case you direct the delivery partner to leave the same at your doorstep and/or handover the same to any other person. In such cases, you shall not claim any amount/refund from MandiRate in case of any loss/damage to/deficiency in any products/Service. You expressly disclaim MandiRate from all the liabilities which may arise by virtue of